StoreFinancial prides itself in providing outstanding client support to its clients, retailers and cardholders. Client Support is a service StoreFinancial provides all its clients to ensure continued success long after the initial launch of the gift card programme.

Management Staff

• Multilingual support available
  
• On-going training on new programme and software features

Retail Locations

• Multilingual support available
  
• Immediate and accurate assistance with declined cards, voids and additional card acceptance or processing issues
  
• Daily maintenance calls to proactively review transaction history with participating retailers

Cardholders

• Multilingual support available
  
• Automated balance enquiry line
  
• Lost/stolen card assistance
  
• Online balance enquiry at www.getmybalance.com
  

Need Help?
If you are a current StoreFinancial client, retailer or cardholder and need assistance, please contact Client Support on 0845 686 2273 or complete the form below and a StoreFinancial Client Support representative will contact you directly.