Comprehensive training from the initial programme launch and beyond is critical to the success of your gift card programme. StoreFinancial’s Implementation Team will walk you through the entire process of setting up your gift card programme through a series of conference calls and on-site visits. During the installation process, StoreFinancial will guide you through all the necessary items for programme launch, including: card orders, financial requirements and bank account set-up, IT requirements, selling requirements and communicating the programme to your retailers.

Initial Programme Launch
Prior to your anticipated gift card programme launch, members of the Implementation Team will travel to your property to provide comprehensive on-site training for all of your retailers and office staff. Retailers will learn how to redeem your gift card through one-on-one, in-store training sessions. Your office staff will learn the basics of the card programme, how to use the activation software and reports and also the procedural know-how required to operate the programme on a daily basis.

Continuous Training
All programme documents and training materials are provided to each client to ensure continued success once the Implementation Team has left. Additional training is also available throughout the life of your programme. It is StoreFinancial’s priority to assist you in creating and maintaining a successful gift card programme.