Testimonials

“We chose StoreFinancial to provide our gift card programme due to their extensive experience and knowledge of the market, both in the UK and the US. Their extensive reporting systems and 24/7 customer service were also important factors in making the decision.

The implementation and launch of the Meadowhall gift card scheme was completely painless for us. StoreFinancial’s training of our retailers was very thorough and the support that they offered our team was beyond our expectations. Their on-going support to our retailers, shoppers and management team continues to be excellent.

If you are looking at introducing a gift card scheme, we would highly recommend that you choose StoreFinancial.”

Richard Exton
Marketing Manager

British Land (Meadowhall)

“Lend Lease chose to work with StoreFinancial because they have more experience providing gift card programmes to shopping centre’s than anyone else in the UK market. Their reporting suite and data analysis appeared to be the most robust and their commitment to providing end users with the best possible customer service, mirrors our approach. In addition, their model was flexible enough to accommodate our business needs and the implementation of our malls was made painless by their dedicated team. I’m pleased to say that we haven’t been disappointed; our gift card programme is growing faster than expected and we have a number of plans with StoreFinancial to improve the service even further.”

Angela Brennan
Marketing Manager

Lend Lease Retail (Bluewater)

“We are really pleased that we chose StoreFinancial to launch the giftcard:mk scheme. They provided an excellent retailer training programme, making the transition from gift voucher to gift card very easy and their customer service with thecentre:mk management team, our retailers and our shoppers has been impressive. StoreFinancial have also provided us with really useful information from the gift card sales, which is being fed back into our asset reporting and marketing plans. StoreFinancial truly see this as a long term partnership and we're really looking forward to exploring the vast potential of the scheme commercially.”

Fran Bailey
Marketing Manager

thecentre:mk

“StoreFinancial have consistently exceeded our expectations and their attention to detail made the launch and on-going development of the programme painless. Their accounts and reporting system is easy to use and their technical support ensure that we never have any ‘downtime’. They have always taken our suggestions on board and will develop their product according to our requirements. In addition, their 24/7 customer service has meant that there has always been a knowledgeable person on the other end of the line whenever needed, in or out of opening hours. thecentre:mk highly recommends a partnership with StoreFinancial.”

Patricia Smith
FD

thecentre:mk

“We chose StoreFinancial as our gift card partner for a pilot scheme at Swindon Designer Outlet because they were Mastercard® accredited transaction processors with a strong track record of implementing similar schemes in the US.  They were also one of the few providers that offered a comprehensive reporting system which was easy to use.

What impressed us during our pilot scheme was their helpfulness and flexibility.  They made themselves available to give one to one training to retailers and were always available to answer questions – they even agreed to return to the outlet to help us conduct a feedback survey.   We are now extending the gift card programme across our 6 other outlets in the UK.”

Anne Clements

McArthurGlen

“I first saw the gift card concept in USA in 2003, I was very impressed with the idea of a 'Centre' gift card, to replace the old fashioned vouchers, but also as a way of encouraging customer loyalty. I first met StoreFinancial in 2006, and when we wanted to launch a Centre card, I had no hesitation in contacting StoreFinancial. I choose them because of their approach—they want to know the client and the specific requirements. Their attitude to providing the very best in gift card schemes is only surpassed by the delivery and after sales service. Working with them to date has been a pleasure and I am looking forward to a long and fruitful relationship.”

Amanda Phillips
Centre Manager

Kingfisher Shopping Centre

“StoreFinancial have helped make the changeover from gift vouchers to gift cards seamless, with a professional and dedicated team supporting a robust product, the Whitgift Centre is delighted to be working in partnership with such a dynamic and client-focused business.”

Ian Harvey
Marketing Manager
Whitgift Centre

"We are looking forward to the introduction of the Foyleside Gift Card scheme and working closely with the providers, StoreFinancial. We chose their proposals after extensive considerations to replace our existing gift vouchers and we have been very impressed by the professionalism, support and the friendly approach of StoreFinancial."

Des Farrell
Centre Manager
Foyleside Shopping Centre

“We are certain that the Liverpool ONE Gift Card will become the must have gift this season. It’s ideal for the person who’s difficult to buy for as the pre-loaded amount can be spent on books, music, fashion, food – pretty much anything within Liverpool ONE’s varied selection of shops and restaurants. We hope it will take much of the stress out of shopping this Christmas and look forward to doing great business off the back of it.”

Chris Bliss
Estates Director
Liverpool ONE Shopping Centre

“We are delighted to launch this much requested Gift Card facility here at the Mill Gate Shopping Centre, Bury. It offers our shoppers the opportunity to purchase one gift card, which can then be used at over one hundred shops within the Centre”.

Colin Nichol
Centre Manager
Mill Gate Shopping Centre

“StoreFinancial were the obvious choice for our gift card programme because of their unparalleled experience in this arena. The levels of service they offer us, our retailers and shoppers is second to none and their reporting suite will prove of massive value across our business going forward. We look forward to working with StoreFinancial in providing a fantastic service to our shoppers”.

Claire Wilkinson
Marketing Manager
Princes Square Shopping Centre

"At Priory Meadow Shopping Centre we had wanted to run a Centre Voucher for years, but we were put off by the administration difficulties and poor retailer participation. When Gift Card schemes became available we looked at several business models, but none matched the standard offered by StoreFinancial.

"We chose their proposals after extensive consideration and we were not disappointed. The support and effort put in by their excellent team to get every retailer on board, install our equipment and train our staff, was truly impressive. I would not hesitate to recommend StoreFinancial, and am very grateful to their Operations and Client Relationship Team, who worked so efficiently to successfully launch our Gift Card”.

John Hough
Centre Manager
Priory Meadow Shopping Centre

"We are really pleased to have launched our gift card programme and to work with StoreFinancial. We chose StoreFinancial’s gift card programme to replace our existing gift vouchers as StoreFinancial’s systems offer retailer assistance such as immediate reversals and also real time reporting. The gift card is easy for both customers and retailers to use. We have been very impressed by the way StoreFinancial assisted us with this launch from start to finish and are extremely pleased with the ongoing support we receive.”

Andrea Murphy
Marketing
Lowry Outlet Mall

"We are delighted with the service StoreFinancial has provided here at East Kilbride. Their vast experience, round-the-clock support and comprehensive reporting systems make for a highly flexible, user-friendly gift card solution. We would happily recommend StoreFinancial services."

Andy Bradley
Centre Director
East Kilbride Shopping Centre

“We have been delighted to work with StoreFinancial in launching the gift card program at The Gate. They helped guide us through the process with patience, advice and experience and the level of service provided to both the Centre team and our retailers was first class. We are excited to continue to watch the growth of the program with StoreFinancial’s experience and support going forward.”

Amanda Betteridge
Tenants Services Manager
The Gate

“We have been very impressed with StoreFinancial over the implementation of gift cards at two of our centres. We plan to phase out all paper based gift vouchers and promotional coupons and take advantage of the increased auditing, control and reporting that StoreFinancial’s systems afford”.

Andrew Duncan
Head of Marketing & Communications – REALM

“We are delighted with the launch of our gift card through StoreFinancial. The training that our staff and stores received was thorough yet very easy to understand. The launch has gone without a hitch and we would like to thank StoreFinancial for their excellent support both pre and post launch.”

John O’Shea
Centre Manager
Freeport Braintree Outlet Shopping Village

“Our new Gift Card system is fantastic, the programme is very user friendly and there is always someone available at the end of the phone if we need to ask for help. On-site training was given to all staff responsible for issuing cards and also to all the tenants on how to accept the cards, this has made implementation a hassle free process.”

Victoria Mitchell
Centre Manager
Junction 32 Outlet Shopping Village